parkhotel-den-haag

FAQ

Cancellation Policy

We understand your travel plans may change unexpectedly, and we want to make this process seamless for you. For new bookings made through 31 August 2020, we apply flexible booking conditions. Please email us and we will take care of everything.

If you made your booking via a third-party website, please check their cancellation policy.

For stays after 31 August 2020, our standard cancellation policy applies: If you cancel your booking within 24 hours of the start of your reservation, we unfortunately have to charge you the amount of 1 night of your stay. If you forget to cancel your booking and don’t show up for your reservation, we will charge you 1 night of your stay. Some rates may have other cancellation conditions—you’ll see them in the policy of the rate when you book and you can also find in the first section of your booking confirmation.

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Health & Safety

As a guest of Park Hotel Den Haag, your comfort is always our highest priority. Below you’ll find a summary of how we are keeping our spaces clean and you safe, and we hope it makes you feel more at ease. If you have any inquiries, please do not hesitate to reach out to a member of our team—we are ready to answer any question you may have. We look forward to hosting you at Park Hotel Den Haag.

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Breakfast times
Mon-Fri: 07:00 – 10:00
Sat-Sun: 07:30 – 11:00

Air Conditioning
All public areas are fully air-conditioned, and guest rooms and suites have individually controlled air conditioning units.

Parking
Park Hotel Den Haag offers in-house parking for hotel guests. Spaces are limited and parking must be requested before arrival. Parking is available 24 hours a day. Overnight car parking is €27.50. Aside from our private parking facilities, guests can also park in QPark Torengarage located 100 metres from the hotel. We sell reduced tickets at the front desk.

Champagne
If you are celebrating something special, you can arrange to have a bottle of champagne in your room before your arrival by contacting the front desk ahead of time.

Check-in Time
15:00

Check-out Time
12:00

Pharmacies
The front desk can let you know the nearest pharmacies.

Children Policy
All reservations that include children can only be made upon request. All parties that include children 3 – 12 years old can only be booked in an Executive Room. A baby cot, available upon request only, will be put in the room free of charge for children ages 0 – 3 years old. Parties that include children ages 6 –12 pay 50% of breakfast, which means €10.75 is to be paid upon departure. A third person can be accommodated with a rollaway bed. All reservations including a third person can only be made upon request. Different room type and rate will apply.

Courier Service and Mail
Should you wish to send an item by mail or by courier, please contact the front desk.

Credit Cards
We accept Visa, Mastercard, American Express, Diner and JCB.

Deposit
Please note that the security deposit is €50 per night. Payment of the deposit needs to be made upon check-in. This amount will be refunded upon check-out provided that no damages were made. If the booking is guaranteed by credit card, the deposit will be automatically taken as an authorization 3 days prior to arrival.

Doctor
Please contact the front desk if you wish to call a doctor to the hotel or if you need details of nearby medical facilities.

Dry Cleaning and Laundry
Dry cleaning and laundry services are available in the hotel. Please ask our front desk to assist you.

Electricity
All of our outlets are 220 V. If you need an adapter, please contact the front desk.

Fax Machine
Please ask our front desk to assist you with a fax.

Flowers
If you would like to arrange for a flower delivery to your room prior to your arrival, email RESERVATIONS@PARKHOTELDENHAAG.NL and we will order them from our house florist. If you would like something specific, please let our reservation department know. Bouquets start at €25 including VAT.

Hairdressers
Please contact our front desk to make an appointment with a hair dresser.

Hairdryer
Hairdryers are available in every room and suite.

Connecting Rooms
Connecting rooms are available upon request.

Internet
Park Hotel Den Haag offers both Ethernet and WiFi in all guest rooms and public spaces.

Lost Items
If you have lost any personal belongings, please contact our front desk for further assistance.

Luggage Storage
Luggage storage is available upon request.

Maps
Printed maps of The Hague are available at the front desk.

Nearest Train Station
The nearest train stations are The Hague Central Station and Hollands Spoor, both only 10 minutes away from the hotel by tram.

Newspapers
We have a selected offering of daily national and international newspapers.

Room Service
Room service is available every day 07:00 — 22:00.

Security
The security of our guests is our priority. There is a comprehensive security system in place as well as a highly advanced computerised fire alarm system.

Smoke Alarms
There are smoke alarms throughout the hotel.

Voicemail
Voicemail is available in all of our guest rooms.

Wake-up Calls
Contact the front desk to set up an automated wake-up call on your telephone or television.